option vote
Stick with the original agreed upon time. Example they booked an hour for 8 PM and arrive at 8:20, so their appointment still ends at 9. 1
Give them the full allotted time that they booked, regardless of how late they show up. No penalty/fine. 0
Cancel or reschedule appointment with no penalty/fine. 0
Cancel/reschedule their appointment only if they first pay a deposit (if you don't already require one) or a fine. 0

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