As I constantly try to improve the marketing for the appointment scheduling business I've been building, I always like to get a good idea of how adaptive of an industry appointment scheduling is & where it is at. If you own a business that schedules appointments, events, rentals or anything of the likes - do you use any software that allows your customers to self book / cancel / change appointments online? If not, do you plan to? If you plan to, what are the 3 most important things to you in picking a scheduling platform for your business?